We handle your WordPress Version upgrades, Genesis Framework updates and WordPress Plugin updates so your website and it’s configurations run smoothly.
We include extra levels of the normal website backup service, for extra peace of mind. You know that if your website is ever compromised, we have it covered and can have you back online within hours.
We'll monitor your site and respond the instant we detect any outages in service, so that you won't lose sales or customers.
Hackers and spammers are a continuous online threat. We'll implement best practice security and constantly monitor your site to keep it safe.
When you need help, we are there for you and will respond quickly to your task so you don't have to worry. Contact our dedicated support at any time.
No doubt, you'll want to know how your site is performing. We can provide customised monthly reports, so that you can make informed decisions about your business.
Managed Support Summary: Website Framework Core Licences, Premium Plugin Suite Licences, WP Core Updates, WP Plugin Updates, Backups Daily On-Server and Off-Server, Security Monitoring, Anti-Spam Comments Catcher, Video Tutorials Built In, Bi-Monthly Reports, Sites Management, Support (Fanatical & Obsessive), Ongoing Website General Monthly Tasks (as per plan level).
Hosting: Business Level Dedicated SSD Server located in either Perth or Sydney depending on your location to suit your target market running daily backups with 24/7 'Spam Experts' Outbound Email Filtering.
WHY SMARTER HOSTING
We work with business owners, developers and designers who work with business owners.
Our hosting is a Dedicated SSD (solid state drive) lightning fast Australian Based Servers. Our servers run using 64GB of RAM (giggles like little child) Awesome, I know
Industry experts, when you need help, we are there for you and will respond quickly to your task so you don't have to worry. Contact our dedicated support at any time.
Our Smarter Knowledge
We are WordPress industry experts. Business owners need to be free to get on with doing what they do best, not getting caught up in the detail of the ‘techy’ stuff.
Frequently Asked Questions
All software is vulnerable, and that's the purpose of the managed support, preventative care to minimise that risk.
We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
In the event of a catastrophic hack, we will engage a third party to cleanse and restore the site, however the cost of this will be at your wholesale cost. We on-charge this service at cost.
If you have a task that requires more than your dedicated monthly time, we can handle this one of two ways.
Send through a proposal.
Guesstimate a required time block. By pre-purchasing a time block from us we simply do the tasks as requested, track the time it takes against your time block and any unused time is kept in credit.
And we operate with total transparency, but you probably know that about us. We show you the time sheets as we go, we’re not here to build up time, we just get on with the task at hand.